Warranty Information

No warranty should be assumed from an enquiry

Submitting an availability enquiry does not create a purchase or warranty.

The website does not promise a fixed warranty period unless the final seller supplies written warranty terms that identify the provider, duration and coverage.

Information to obtain

Before purchasing, ask for written confirmation of:

• the legal identity and contact details of the warranty provider;
• the total warranty period;
• whether the battery has a separate coverage period;
• covered components and remedies;
• excluded wear items and accidental damage;
• water, impact and modification exclusions;
• the claim and inspection process;
• transport, labour and parts costs;
• the geographic scope of the warranty.

Commercial warranty and statutory rights

A commercial warranty is additional to mandatory consumer rights. It does not replace rights that apply when goods are faulty, misdescribed or not of satisfactory quality.

Wear items and excluded causes

A written warranty may distinguish manufacturing faults from normal wear or damage caused by misuse.

Items commonly requiring specific clarification include tyres, brake components, grips, cosmetic finishes, charging cables and batteries.

No exclusion can lawfully remove mandatory rights where the legal conditions for a consumer remedy are met.

Battery capacity and battery claims

Rechargeable battery capacity can reduce gradually with age, use, charging patterns, temperature and storage conditions.

The final warranty should distinguish ordinary capacity reduction from an actual defect and state how battery condition is assessed.

Stop using a battery that shows swelling, leakage, smoke, unusual heat or impact damage. Safety concerns should be handled separately from an ordinary warranty query.

Making a warranty claim

Where a warranty applies, the claimant will normally need:

• proof of purchase;
• the order and product serial numbers;
• a description of the issue;
• photographs or video where appropriate and safe;
• information about use, charging and any damage;
• compliance with reasonable inspection or return instructions.

Do not send the product until the provider supplies an authorised address and any lithium-battery transport instructions.

Authorised repairs and parts

Unauthorised modifications or unsuitable replacement parts may affect a commercial warranty and create safety risks.

Do not modify battery-management systems, wiring, chargers, structural components or speed controls without written manufacturer approval.

Who handles the claim

The seller is responsible for statutory obligations under its sales contract. A separate manufacturer or distributor may administer a commercial warranty.

Check the invoice, order confirmation and warranty document to identify the correct organisation.

Warranty-information questions