Terms and Conditions

About us

Prysez is the website and product-facing name used on prysez.com.

The website is managed and operated by:

Legal name

RETAIL MARKETING GROUP LIMITED

Company number

05310251

Company type

Private limited company

Registered office

Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA

Jurisdiction

United Kingdom

LEI

2138006968RKOG9JEM70

Email

[email protected]

Telephone

+44 7946 762341

The registered office is provided for company-identification purposes. Products and returns must not be sent to that address unless written return instructions expressly direct you to do so.

Acceptance of these Terms

By accessing or using this website, you agree to comply with these Terms.

If you do not agree with these Terms, you should stop using the website.

If you submit an availability enquiry, you also confirm that:

• you are at least 18 years old;
• the information you provide is accurate and not misleading;
• you are authorised to provide the submitted contact details;
• you understand that the enquiry is not an order or reservation;
• you understand the UK restrictions applicable to privately owned e-scooters.

Purpose and nature of the website

This website provides general product information and allows visitors to submit an enquiry about current product availability.

The website does not currently provide an online checkout and does not:

• take or process payment;
• automatically accept an order;
• automatically reserve stock;
• create a binding purchase contract;
• guarantee that a product will be available at the displayed indicative price.

Availability enquiries

When you submit an enquiry, we may use the information provided to:

• respond to your question;
• check current product availability;
• clarify the quantity or product requested;
• provide information about a possible later purchase;
• refer the enquiry to an identified seller, fulfilment provider or relevant service provider where permitted by our Privacy Policy.

Submission of an enquiry does not oblige you to buy and does not oblige us or any third party to supply a product.

We do not guarantee a specific response time unless that response time has been expressly confirmed to you in writing.

Marketing communications will only be sent where there is an appropriate lawful basis. A consent required to process an enquiry must not automatically be treated as consent to receive unrelated promotional messages.

Product information and specifications

Product descriptions, images, dimensions, weights and performance figures are provided for general information.

Unless expressly confirmed otherwise in writing, technical information may be based on information supplied by a manufacturer, distributor or other product source.

Before agreeing to purchase, you should review the final written product specification provided by the identified seller.

Statements relating to the following are only applicable where they are expressly confirmed for the product offered:

• motor output and maximum speed;
• battery voltage, capacity, cells or charging time;
• estimated range;
• maximum permitted user weight;
• water-resistance or IP rating;
• braking systems and tyre construction;
• mobile-app or Bluetooth compatibility;
• alarms, tracking or anti-theft functions;
• CE, UKCA or other compliance markings;
• test standards or certificates;
• warranty duration and coverage.

We do not describe solid tyres as “explosion-proof”. Where appropriate, they may be described as solid or puncture-resistant.

Performance figures

Range, speed, charging time and other performance figures may vary according to user weight, surface, gradient, temperature, battery condition, riding mode, maintenance and other operating conditions.

A stated maximum or typical figure is not a guarantee that every user will obtain that result.

Images and colours

Product colours and visual details may appear differently depending on screen settings, photography and manufacturing variations. Final product details should be confirmed before purchase.

Indicative price and availability

A price displayed on this website is an indicative enquiry price unless expressly stated otherwise in a separate written offer.

The displayed price does not itself constitute a binding offer and does not guarantee:

• current stock availability;
• acceptance of an order;
• free delivery;
• a particular dispatch date;
• a discount against a former selling price;
• that all optional accessories or services are included.

Before you agree to buy, the identified seller must confirm the total price payable, including applicable taxes and any mandatory delivery or other charges.

We will not use a crossed-out “was” price or savings claim unless the reference price is genuine and can be substantiated.

Seller identity and contract formation

RETAIL MARKETING GROUP LIMITED operates this website. The website operator is not automatically the seller of every product described on the website.

Before you become legally committed to a purchase, you must be clearly informed of:

• the full legal identity of the seller;
• the seller’s contact details and address;
• the exact product and quantity;
• the total price and payment arrangements;
• delivery costs and estimated delivery timing;
• cancellation and return rights;
• warranty terms, where offered;
• the process by which the order is accepted.

A sales contract will only be formed in the manner stated in the final sales terms provided by the identified seller.

Unless a written order confirmation expressly states otherwise, an acknowledgement that an enquiry or proposed order has been received is not acceptance of an order.

Pre-orders or backorders

If a product is later offered as a pre-order or backorder, the customer must be informed before payment of:

• whether payment or a deposit is taken immediately;
• the estimated dispatch or availability period;
• the process if supply is delayed;
• the right and method to cancel;
• the applicable refund process.

Payment security

This website does not currently collect card details or take payment through the availability-enquiry form.

You should never send full payment-card details, passwords or online-banking credentials by email, text message or through a general contact form.

If payment is later requested, you should only use the secure payment method identified in the seller’s written order information.

Delivery

No delivery obligation arises merely because an enquiry has been submitted.

If a later purchase contract is formed, the seller’s sales terms must identify:

• the available delivery territories;
• the delivery charge;
• the estimated dispatch and delivery period;
• any restrictions applicable to batteries or hazardous goods;
• the procedure for delayed, lost or damaged deliveries.

Delivery dates described as estimates are not guaranteed unless the seller expressly agrees a guaranteed date.

If a significant delay occurs, the rights and remedies available will depend on the applicable sales contract and mandatory consumer law.

Cancellation, returns and refunds

Submitting an enquiry does not create a purchase and therefore there is no purchase to cancel at the enquiry stage. You may ask us to close your enquiry at any time.

If you later enter into a distance-sales contract with an identified trader, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply.

Subject to statutory exceptions, a consumer will generally have 14 days after receiving goods to notify the seller of a decision to cancel a qualifying distance contract.

The seller must provide the applicable cancellation instructions, return address and information about who is responsible for the direct return cost before the purchase is completed.

Where the regulations apply, the seller may be entitled to make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Products must not be returned to the registered office unless the seller’s written return instructions expressly give that address.

For the current website information, see the Refund and Returns Policy.

Statutory consumer rights

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited.

Where the Consumer Rights Act 2015 applies to a purchase, goods supplied by the seller must be:

• of satisfactory quality;
• fit for a particular purpose made known to the seller;
• as described.

Depending on the circumstances, statutory remedies may include:

• a short-term right to reject qualifying faulty goods;
• repair or replacement;
• price reduction;
• a final right to reject.

Any commercial warranty is additional to statutory rights and does not replace them.

Commercial warranty

No commercial warranty should be assumed solely from information displayed on this website.

If a warranty is offered, the final written warranty information should identify:

• the warranty provider;
• the warranty period;
• which components are covered;
• any separate battery coverage period;
• excluded wear items or misuse;
• the claims process;
• return or inspection costs;
• the geographic scope of coverage.

A commercial warranty does not affect statutory consumer rights.

Important UK e-scooter use restrictions

Purchasing or owning an e-scooter does not make it lawful to use the scooter in public.

The rules applicable to authorised rental-trial e-scooters are different from the rules applicable to privately owned e-scooters.

You are responsible for checking the current law before every use and for obtaining the landowner’s permission where required.

Current official guidance is available at:

GOV.UK — Riding an electric scooter: the rules

We do not describe a privately owned e-scooter as “road legal”, “street legal”, suitable for public commuting or authorised for use on public roads.

Safety and responsible use

An e-scooter is a powered vehicle and may cause injury or property damage if used incorrectly.

Before use, the user should:

• read and follow the manufacturer’s instructions;
• observe the stated age, height and weight limits;
• inspect the tyres, brakes, lights and folding mechanism;
• use suitable protective equipment;
• only use the correct charger and charging method specified by the manufacturer;
• stop using a damaged battery, charger, cable or product;
• avoid unauthorised modifications or repairs;
• ensure the intended private area is suitable and permission has been obtained.

A product must not be treated as waterproof unless the relevant rating and permitted exposure have been expressly confirmed. Water-resistance does not mean that a product can be submerged or used without regard to the manufacturer’s instructions.

Product information on this website is not a substitute for the manufacturer’s safety manual, professional technical advice, insurance advice or legal advice.

Acceptable use of the website

You may use the website for lawful personal or business information purposes.

You must not:

• submit false, fraudulent or misleading information;
• impersonate another person or use contact details without authority;
• attempt to gain unauthorised access to the website, server or stored data;
• introduce malware, malicious scripts or automated attacks;
• overload, scrape or disrupt the website through unreasonable automated requests;
• use the website for unlawful, abusive or fraudulent activity;
• copy or republish website content in a way that infringes intellectual-property rights.

We may block or restrict access where reasonably necessary to protect the website, users, systems or legal rights.

Intellectual property

Unless stated otherwise, the website design, text, graphics, layout and original website materials are owned by or licensed to the website operator.

Product names, images, logos and manufacturer materials may belong to their respective owners.

You may view and print reasonable extracts for personal, non-commercial reference. You must not reproduce, sell, commercially exploit, modify or distribute substantial website content without prior permission or another lawful basis.

Nothing in these Terms transfers ownership of any intellectual-property right to a website user.

Third-party links and services

The website may contain links to official guidance, payment providers, manufacturers, sellers or other third-party websites.

A link is provided for convenience or information and does not automatically mean that we endorse every statement, service or product on the linked website.

Third-party websites operate under their own terms, privacy policies and security practices. You should review them before providing information or making payment.

We are not responsible for third-party content or conduct except where responsibility cannot lawfully be excluded.

Privacy and cookies

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Information about cookies and similar storage technologies is available in our Cookie Policy.

Where the site uses only essential cookies, those cookies are used only for functions such as preserving a cookie-notice choice or maintaining essential security and form behaviour.

Optional analytics or advertising cookies must not be activated before the required consent has been obtained.

Our responsibility and liability

We use reasonable care when preparing and maintaining website content, but website information may occasionally contain errors, omissions or outdated information.

To the extent permitted by law, we do not guarantee that:

• the website will always be available without interruption;
• every item will remain in stock;
• every supplier-stated specification will remain unchanged;
• a visitor will obtain a particular product-performance result;
• a third-party website or service will remain available.

We are not responsible for loss caused by illegal public use of a privately owned e-scooter, disregard of manufacturer instructions, unauthorised modification, misuse or use outside the confirmed product limitations.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where liability cannot lawfully be excluded;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights that cannot lawfully be excluded;
• any other liability that it would be unlawful to exclude or limit.

If you purchase from a separately identified seller, that seller is responsible for its sales contract, product supply, payment, delivery, cancellation, refund and statutory obligations.

Website availability and changes to these Terms

We may update, correct, suspend or withdraw website content where reasonably necessary, including to reflect:

• changes in law or official guidance;
• changes in the website’s business model;
• changes in product information or availability;
• security or technical requirements;
• changes to the identity of a seller or service provider.

The date shown at the top of this page identifies the latest published version.

Changes will apply from publication and will not retrospectively remove rights under an already formed purchase contract.

Complaints and dispute resolution

Complaints about the website, an enquiry or the handling of your information should be sent to:

[email protected]

Please include:

• your full name;
• your contact details;
• your enquiry or order reference, where applicable;
• a clear description of the issue;
• the resolution you are requesting.

Where the complaint concerns a purchase from a separately identified seller, it may be necessary to direct the complaint to that seller.

You may also be entitled to seek independent consumer advice, including from the Citizens Advice consumer service or the corresponding consumer service in your part of the UK.

We do not state that we participate in a particular alternative dispute-resolution scheme unless the relevant scheme has been expressly identified and confirmed.

Governing law and jurisdiction

These website Terms are governed by the law of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, this choice of law does not deprive you of mandatory consumer protections that apply in your place of residence.

Consumers may bring proceedings in the courts available to them under applicable law. The website operator may also bring proceedings in a court that has lawful jurisdiction.

Severability

If any part of these Terms is held to be unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

No waiver

A delay in enforcing a right does not automatically amount to a waiver of that right.

Website terms and sales terms

These Terms, together with the Privacy Policy and Cookie Policy, govern use of this website. Any later purchase will be governed by the separate sales information and terms supplied by the identified seller.

Contact us

Questions about these Terms or the Prysez website may be directed to the website operator.