Prysez is a product-information and availability-enquiry website. The website does not currently take payment. The information you submit is used primarily to respond to your enquiry, administer the website and protect it from misuse.
Who controls your personal information
The controller responsible for personal information processed through the Prysez website is:
- Legal name
- RETAIL MARKETING GROUP LIMITED
- Company number
- 05310251
- Company type
- Private limited company
- Registered office
- Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA
- Jurisdiction
- United Kingdom
- LEI
- 2138006968RKOG9JEM70
- Privacy email
- [email protected]
- Telephone
- +44 7946 762341
Prysez is the website and product-facing name used on prysez.com.
The registered office is provided for formal company identification and legal correspondence. Products or returns should not be sent to that address unless written instructions expressly direct you to do so.
Scope of this Policy
This Policy applies when you:
- visit prysez.com;
- submit an availability enquiry;
- contact us by email or telephone;
- request product information;
- make a complaint or privacy request;
- choose whether to receive marketing communications;
- interact with the website’s essential cookie notice.
This Policy does not govern an independent seller, payment provider, delivery company or other third party that processes information for its own purposes. Such organisations should provide their own privacy information.
Personal information we collect
Identity and contact information
- full name;
- email address;
- telephone number;
- postal address, if you provide one in correspondence.
Enquiry information
- requested product or quantity;
- questions or comments included in your enquiry;
- enquiry reference number;
- communications between you and the website team;
- the date and status of an enquiry.
Consent and preference information
- whether required privacy acknowledgements were accepted;
- whether you requested marketing communications;
- the date and method of a consent or withdrawal;
- your essential cookie-notice preference.
Technical and security information
- browser and device information;
- operating-system information;
- date and time of access or submission;
- website error and security records;
- a one-way hash generated from the submitting IP address, where used by the form handler for security and duplicate detection;
- user-agent information submitted by the browser.
The current availability-enquiry form does not collect payment card numbers, online-banking credentials or account passwords.
Sensitive personal information
We do not ask for special-category information such as health, biometric, religious, political, sexual-orientation or ethnicity information through the general availability-enquiry form.
Please do not submit sensitive or unnecessary personal information in a free-text message.
How we collect personal information
We collect information:
- directly from you when you complete a website form;
- directly from you when you contact us by email or telephone;
- automatically through essential technical and security functions when you access the website;
- from an authorised representative acting on your behalf;
- from a product seller or service provider when reasonably necessary to answer or administer an enquiry you initiated.
Where information is obtained from another source, we will provide appropriate privacy information unless an applicable legal exception applies.
How we use information and our lawful bases
We use personal information only where there is an appropriate lawful basis.
| Purpose | Information used | Lawful basis |
|---|---|---|
|
Responding to an enquiry Reviewing your request, checking information and contacting you. |
Name, email, telephone number, quantity, message and correspondence. | Legitimate interests in responding to requested communications and administering enquiries. |
|
Taking requested pre-contractual steps Where we or an identified seller provide information necessary for a potential transaction requested by you. |
Identity, contact and enquiry information. | Steps requested before entering into a possible contract, where that basis legally applies. |
|
Operating and securing the website Preventing spam, fraud, misuse and technical attacks. |
Technical records, timestamps, user agent, IP-derived hash and security events. | Legitimate interests in maintaining a secure and functional website. |
|
Record keeping and complaints Maintaining enquiry records, responding to complaints and demonstrating what actions were taken. |
Enquiry, contact, consent and correspondence records. | Legitimate interests and, where applicable, compliance with legal obligations. |
|
Direct marketing Sending optional promotional emails or messages. |
Name, contact details, marketing preference and consent record. | Consent, unless another lawful electronic-marketing exception clearly applies. |
|
Cookie-notice preference Remembering that the essential cookie notice has been acknowledged. |
Essential cookie preference and date. | Legitimate interests in providing essential website functionality. |
|
Legal and regulatory compliance Responding to lawful requests, legal claims or regulatory obligations. |
Information relevant to the legal or regulatory matter. | Legal obligation or legitimate interests in establishing, exercising or defending legal rights. |
Where we rely on legitimate interests, we consider the purpose, necessity and potential impact on the individual before carrying out the processing.
Availability enquiries and product referrals
Information submitted through the availability form is used to review and respond to the enquiry.
Submitting the form:
- does not create an order;
- does not reserve stock;
- does not cause payment to be taken;
- does not automatically create a purchase contract;
- does not give permission for information to be shared with unrelated marketing organisations.
An enquiry may need to be passed to an identified product seller, distributor, fulfilment provider or service provider where this is reasonably necessary to answer your request.
Where an independent organisation will use your information for its own purposes, we will identify it or describe the relevant recipient category at or before the point of disclosure, unless another lawful basis and legal exception clearly applies.
A separate seller or service provider may act as an independent controller and apply its own privacy policy. Review that policy before entering into a purchase or providing additional data.
Direct marketing
The consent required to process an availability enquiry is separate from any optional request to receive promotional communications.
We will not treat an obligatory privacy acknowledgement as permission to send unrelated marketing.
Where you actively opt in to marketing, we may use the selected contact channel to provide relevant product or website updates.
You may withdraw marketing consent at any time by:
- using the unsubscribe link in an email;
- emailing [email protected] ;
- contacting us through the Contact page.
Withdrawing consent does not affect processing that was lawful before the withdrawal.
We may retain a minimal suppression record so that a withdrawn address is not accidentally added back to a marketing list.
Cookies and similar technologies
The current website uses an essential cookie to remember that the cookie notice has been acknowledged.
The cookie preference currently used by the website may be named:
prysez_cookie_notice — used to remember the essential cookie-notice preference for up to 180 days.
Essential cookies do not require a visitor to accept optional analytics or advertising.
If analytics, advertising or other optional technologies are introduced later, this Policy and the Cookie Policy must be updated and the required consent mechanism must be implemented before those technologies are activated.
Who we may share information with
Information may be disclosed where reasonably necessary to:
- website hosting, server and technical-support providers;
- email or communication providers acting on our instructions;
- security, fraud-prevention or backup providers;
- an identified product seller, distributor or fulfilment provider where needed to respond to your enquiry;
- professional advisers such as accountants, insurers or legal advisers;
- regulators, courts, police or public authorities where disclosure is legally required or permitted;
- a purchaser or successor if the relevant business or assets are lawfully reorganised, transferred or sold.
Service providers acting as processors are expected to process personal information only for authorised purposes and to apply appropriate safeguards.
We do not disclose enquiry information indiscriminately to unrelated marketers.
International transfers
Some technical, hosting, communication or support providers may process information outside the United Kingdom.
Where a restricted international transfer occurs, we will use an appropriate legal mechanism where required, which may include:
- a UK adequacy regulation;
- the UK International Data Transfer Agreement;
- the UK Addendum to approved standard contractual clauses;
- another legally recognised safeguard or exception.
You may contact us for further information about safeguards relevant to your personal information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, security and complaint-handling requirements.
| Information | Normal retention approach |
|---|---|
| Routine enquiries | Normally up to 12 months after the last meaningful contact, unless continued retention is reasonably needed. |
| Complaints, disputes or legal matters | Up to six years after closure where reasonably necessary to establish, exercise or defend legal rights. |
| Marketing records | Until consent is withdrawn or after an appropriate period of inactivity, normally no longer than 24 months without renewed engagement. |
| Marketing suppression records | A minimal record may be retained for as long as needed to respect an unsubscribe request. |
| Technical and security logs | Normally up to 30 days, unless a security incident, investigation or legal requirement justifies longer retention. |
| Essential cookie preference | Up to 180 days, after which the notice may be displayed again. |
Data may be anonymised so that it no longer identifies an individual. Anonymous statistical information may then be kept for longer.
Information security
We use proportionate technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Measures may include:
- HTTPS encryption in transit;
- restricted server and administrative access;
- server-side form validation;
- anti-spam form controls;
- protected storage directories;
- file and directory access restrictions;
- limited data collection;
- security logging and incident investigation;
- periodic review and deletion of retained records.
No online system can be guaranteed to be completely secure. Please do not send passwords, full payment-card details or unnecessary sensitive information through a general form or ordinary email.
Your data protection rights
Depending on the processing and applicable legal exceptions, you may have the following rights:
To receive clear information about how your personal information is used.
To request confirmation and a copy of personal information held about you.
To ask for inaccurate information to be corrected or incomplete information completed.
To ask for deletion in circumstances where the right applies.
To ask us to limit the use of information in certain circumstances.
To receive qualifying information in a portable format where the legal conditions apply.
To object to certain processing based on legitimate interests and to direct marketing.
To withdraw consent at any time where consent is the lawful basis.
These rights are not all absolute. An applicable legal exemption or another overriding legal obligation may affect the response.
How to exercise your rights
Send your request to: [email protected] .
Please describe the request clearly and provide enough information for us to locate the relevant records. We may request reasonable proof of identity where necessary to protect personal information from unauthorised disclosure.
We normally respond within the period required by applicable data protection law.
Automated decision-making and profiling
The current availability-enquiry process does not use solely automated decision-making that produces legal or similarly significant effects.
Technical anti-spam checks may automatically identify suspicious submissions, but they are used for website security rather than to make a purchase, credit or eligibility decision about an individual.
Children
The website and availability-enquiry service are intended for adults aged 18 or over.
We do not knowingly request personal information from children through the availability form.
If you believe that a child has submitted personal information, contact us so that the matter can be reviewed and, where appropriate, the information deleted.
Links to third-party websites
The website may link to GOV.UK, Companies House, the ICO, manufacturers, sellers or other third-party services.
Third-party websites control their own privacy practices. This Policy does not govern information collected directly by those websites.
Review the relevant third-party privacy notice before providing personal information or completing a transaction.
Changes to this Policy
We may update this Policy to reflect changes in:
- the website’s functionality;
- the enquiry or sales model;
- service providers or recipients;
- retention practices;
- legal or regulatory requirements.
The “Last updated” date at the top of this page identifies the current published version.
Where a change materially affects how existing personal information is used, an additional notice or consent request will be provided where required.
Questions and complaints
Please contact us first if you have concerns about how your personal information has been handled.
We will review the concern and attempt to provide a clear response.
You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website:
ico.org.uk
Complaining to the ICO does not prevent you from pursuing any other rights available under applicable law.
Contact us about privacy
Use the details below for access requests, correction requests, deletion requests, consent withdrawals or other privacy questions.
RETAIL MARKETING GROUP LIMITED
Prysez privacy and data-protection enquiries.